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Warranty & Returns

 

Warranty

Our 60-day return policy gives you worry free shopping experience. CGCellParts.ca offers only exchanges, no refunds. It is your responsibility to test the parts before installing them.


Returns and Exchange
 
Customer satisfaction is our #1 priority. Please carefully read product descriptions to avoid disappointment.

We only exchange goods if they are defective. In circumstances where you consider that a product is defective, you should promptly fill in the RMA form with details of the product and the defect. We will notify you via e-mail with authorization and return address. Once authorized, you can send the defective product to the address provided. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Any physical damage on the part will void the warranty and cannot be exchanged.
All returns must be in its original condition including stickers and protective packaging.


Exceptions

All accessories are not covered under warranty and are final sale.


Shipping

Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. Return shipment must be traceable. We do not guarantee that we will receive your returned item. For all eligible returns, the shipment of the new exchanged part will be provided at no cost to you. For any unauthorized or physically damaged product, any shipment charges will not be covered by us.